Privacy Policy

What data we store

Account information: Name, phone number, email (optional), password (in encrypted form - we can never read it).

Location information: The location you provide while making a rescue request is linked only to that specific request, and is visible only to the assigned Rescuer and admin. A Sarpmitra/rescuer's general service area (district/taluka) is public, since citizens need to be able to find them.

Rescue request information: Address, type of animal, description, photo (if provided) - this is shared with the relevant rescuer and admin.

Uploaded photos: Rescue photos and profile photos are stored on our server. Only JPEG/PNG/WEBP photos are accepted.

Data Security

Passwords are encrypted using an industry-standard method (bcrypt). All data travels over HTTPS. Other than a Rescuer's phone number, no personally identifying information is kept public.

Why is a Rescuer's phone number public?

Rescuers make themselves available to help, so their phone number is shown on their profile so citizens can call them directly - similar to a shop's contact number. A citizen's phone number, on the other hand, is never made public.

Third-party services

OpenStreetMap is used to display locations. We do not sell or share your data with advertisers.

Your rights

You can edit your profile at any time. If you want to close your account, contact us.